Boilers - I'm paying for extra maintenance work

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, you should contact your Boiler provider before paying out for any extra maintenance work, as it may be covered under warranty.

If you had the Boiler installed under a Green Deal Plan, most equipment comes with a five-year warranty for the equipment, and 10 years' warranty for any building damage caused by the installation. Cavity and solid wall insulation have a full 25-year warranty. If things go wrong with the goods or service, you may want to make a claim under the warranty.

However, many Green Deal improvements have extremely lengthy repayment periods. So if your new boiler breaks after five years, its warranty may have expired. You'll need to pay to fix it, but you'll also still have to pay your Green Deal provider each month.

If your claim is refused and you feel that your contract has been breached, you should write to the provider, making it clear that you will be claiming for any money spent on a third party repair unless they rectify the situation. Remember to keep evidence of quotes and cost of work and include these in your future claim.

It is extremely frustrating when you have to pay out extra money on maintenance work.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

Find the best rights for you

We have 5,191 pages of rights advice for you covering 6,983 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver