Based on resolver’s experience to date, you should contact your Boiler provider before paying out for any extra maintenance work, as it may be covered under warranty.
If you had the Boiler installed under a Green Deal Plan, most equipment comes with a five-year warranty for the equipment, and 10 years' warranty for any building damage caused by the installation. Cavity and solid wall insulation have a full 25-year warranty. If things go wrong with the goods or service, you may want to make a claim under the warranty.
However, many Green Deal improvements have extremely lengthy repayment periods. So if your new boiler breaks after five years, its warranty may have expired. You'll need to pay to fix it, but you'll also still have to pay your Green Deal provider each month.
If your claim is refused and you feel that your contract has been breached, you should write to the provider, making it clear that you will be claiming for any money spent on a third party repair unless they rectify the situation. Remember to keep evidence of quotes and cost of work and include these in your future claim.
It is extremely frustrating when you have to pay out extra money on maintenance work.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.
Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.
Find the best rights for you
5,130 pages of rights advice
for you covering
7,080 companies and organisations
16 public & private sectors.
Feel free to browse companies for this specific issue - they're all listed below -
but the quickest way to find the best rights for you is by using our unique Rights Finder
to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.