Boilers - Unable to contact the call centre

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Based on resolver’s experience to date, being unable to contact the customer services call centre can be frustrating. If the sheer volume of calls is stopping you from getting through to a representative you could try emailing their customer services department instead. If you are not happy with the service you have received you should escalate to a higher point of authority and ask a supervisor or manager to either call or email you back. This gives a more senior member of staff the opportunity to look into your complaint. You should be reassured that your custom is valued and that your complaint will be responded to within a give timeframe. At worst, if you are unable to email your service provider you could write to your boiler Provider’s customer service department and ask them to address you original complaint and further address your inability to get in touch with your boiler Provider. You should ask for an apology and compensation. If you are still unhappy with their response, you can ask the Ombudsman to look into it for you. Resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be frustrating when you cannot contact the call centre!

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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