Green deal - I can't use the Cashback scheme

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The Green Deal Cashback Scheme is a first-come, first-served offer where householders can claim cashback from the Government on energy saving improvements like insulation, front doors, windows and boilers. Packages could be worth over £1000 - the more you do, the more you get. It is available from 28 January 2013 for households in England and Wales.

The scheme is open to any householder including owner-occupiers, those renting privately or in social housing. Landlords, both private and social, are also eligible where they pay installation costs, up to certain limits. To qualify householders will need to:

• apply online or by phone for a voucher which will be redeemed once cashback work is completed (some Providers will be able to apply on behalf of their customers)
• have a Green Deal assessment carried out on the property
• agree a quote from a Green Deal Provider
• complete works within a specified period

Providers should redeem the voucher on your behalf and your cashback payment should be received within 30 days.

Cashback payments are only available for work recommended on your Green Deal Assessment. Householders can only make one claim for the cashback, but it may cover a package of improvements recommended by the Green Deal assessment. In all cases cashback will be capped at 50% of the customer's contribution to installation costs - so people who get measures installed for free will not receive cashback, and people who only make a very small contribution may see their cashback amount reduced.

Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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