Insulation - I want to cancel my installation

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Based on our experience to date, whether or not you cancel your installation depends on where you signed the contract.

If you signed a contract for a new installation in your home or workplace, it is covered under the Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008. This gives you the right to cancel the installation within seven days of signing the contract. Any finance agreement that the company arranges for you will automatically come to an end if you exercise your right to cancel.

However, if you made the contract at the traders’ place of business, you have no automatic right to cancel. In this case, you need to check whether or not the company will allow you to cancel the contract and if you would forfeit any money.

resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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