Green deal - I don't want to be cold called

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Based on resolvers experience to date, if you have made it clear that you don't wish to be contacted by cold calling, whether face to face, by phone, email, or if you've displayed a 'no cold call' sticker, the Green Deal salesperson must not make a cold call.

You can sign up with the Telephone Preference Service (TPS) to stop salespeople from telephoning your home. You can register by calling 0845 070 0707 or visiting the TPS website.

If you are cold called, you can also report the salesperson to Trading Standards.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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