Green deal - I want to cancel my extended warranty

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Based on resolver’s experience to date, if you have bought an extended warranty, you are perfectly entitled to cancel it and can nearly always expect to receive a full or partial refund.

If you bought it less than 45 days ago and have not made a claim, you can cancel and request a full refund. If it was more than 45 days since the purchase or you have made a claim, you can still cancel the warranty and ask for a partial refund. Very occasionally the warranty will state that no refund will be given if a claim has already been made.

If your warranty provider refuses to cancel your policy and refund you some or all of the cost, resolver recommends that you ask for their complaints procedure and follow it accordingly. Resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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