Insulation - Trader has gone bust - want my deposit back
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If the product you bought is under guarantee or warranty, this can be the easiest way to get a refund. Again, check the paperwork and contact the provider to see if you are covered.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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