Boilers - Provider won't pay out

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Based on resolver’s experience to date, if you choose to use your warranty or guarantee, you should first check the conditions. Most warranties and guarantees have a time limit with which they can be used.

Contact the warranty provider and quote the section of the policy document that makes it clear that the remedial work you need doing is covered. If your claim is refused and you feel that your contract has been breached, you should write to the boiler provider, making it clear that you will be claiming for any money spent on a third party repair unless they rectify the situation. Remember to keep evidence of quotes and cost of work and include these in your future claim.

It is extremely frustrating when your claim under a warranty or guarantee is rejected.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.

Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.

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