Green deal - Salesman was aggressive / rude

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If you feel the conduct of staff has been inappropriate you should raise your concern with the Green Deal Provider. Remember to record who you spoke with and when if you can and why you felt their behaviour was inappropriate. You should set out your complaint in writing and send it to the customer services department of your Green Deal Provider. They should respond to you in a reasonable time period stating that your complaint is important to them and offering an apology or a remedy for the inconvenience or offence you have suffered.

Resolver recommends that you submit your concern in writing and we can assist you in all aspects of your complaint; formulating letters, recording dialogues, and reminding you when and who to escalate to.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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