Solar water heating - I was overcharged

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Over billing is a serious issue. If you think you have been billed too highly, you should contact your Solar Water Heating provider and write giving clear details of your case - such as what happened, when, and why you are complaining. If after three weeks you are unhappy with their response, you can contact either the Citizens Advice Consumer Services or the Ombudsman. Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

Resolver can help you resolve this issue for free quickly and without hassle. As a first step we can assist you in writing your complaint. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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