Based on our experience to date, direct debit is often the cheapest way of paying for a service. If you want to start paying by direct debit, you simply need to contact your supplier, who will give you a form to fill in and ask for your bank details. You may be able to do this online.
Under the Direct Debit Guarantee, your supplier must tell you about making any changes to your direct debit at least 10 working days before the amount is taken from your account. They may do this by writing to you or including a notification on your bill. If they don’t, this is an error, and you can ask for compensation. You can also make a claim under the Direct Debit Guarantee. Increases can be caused by increases in energy prices or if your account is in debt. If the increase is caused by an increase in energy prices it may be worth checking with other suppliers using a price comparison website in order to see if your tariff is still competitive. Bear in mind cancellation fees if you do so!
Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.
Remember that this is a good time to check that you are on the best energy tariff for your needs using a price comparison website, so it’s a good idea to take some time to compare prices and switch providers if you find a better deal. As you are moving into a new home you may not have the full details for the energy use in the home so resolver recommends you ask the current owner/occupier for the energy usage via your solicitor or the estate agent.
Price comparison websites often have tools that help you estimate your energy usage and to help you make an informed decision.
Find the best rights for you
5,184 pages of rights advice
for you covering
6,973 companies and organisations
17 public & private sectors.
Feel free to browse companies for this specific issue - they're all listed below -
but the quickest way to find the best rights for you is by using our unique Rights Finder
to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.