Green deal - I was charged for the assessment

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Based on resolvers experience to date, in order to sign up to the Green Deal, you need to pay an assessor a fee to check that your property is eligible. However, this is not a fixed fee – so some companies will do it cheaper than others. This ranges from £99 to £150 – so your best bet is to shop around. If you have been charged more than this, resolver recommends you write a formal letter of complaint to the company that undertook the assessment.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
There is a Code of Practice which sets out requirements designed to ensure that all Green Deal Participants and Certification Bodies:

• operate fairly and transparently;
• deliver good customer service;
• have appropriate levels of training;
• and provide appropriate redress mechanisms for customers.

Green Deal Participants and Certification Bodies must ensure that a copy of this Code of Practice is made available, free of charge, to anyone who requests it. This should help you to understand your specific rights if something goes wrong.

A copy can be found here:

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Helping you with I was charged for the assessment

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