Boilers - Rude / unhelpful call centre staff
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Based on resolver’s experience to date, it is perfectly reasonable to expect a good level of customer service when you are a service user. If you encounter rude customer service staff that do not address your concerns satisfactorily, you should escalate to a higher point of authority. This gives a more senior member of staff the opportunity to look into your complaint. You should be reassured that your custom is valued and that your complaint will be responded to within a given timeframe. Keep a note of names of staff and dates of your phone calls.
It can be upsetting when you encounter rude staff!
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