If you are having problems with Hertz and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

4.1/10

Resolver Score

Our users say this company is OK, but there's room to improve!

Are you a business?

Find out more

What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Hertz.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Hertz provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,347,179 users had to say

I had an issue with Hertz London and could not contact them direct. Resolver got involved and it got sorted.
Nancy H via facebook
Had an issue with a car rental company. Came across Resolver by chance so gave it a go and I now have my deposit back after they acknowledged the staff did not follow company procedures. Thank you Resolver for your help.
Tom A via facebook
Resolver is a fabulous tool to solve issues with goods and service providers. Highly recommend for all to take a look and use it! Best of luck with any cases you may decide to open.
Silvi KC via facebook
Kept me on track with my claim for unfair charges by a car hire company. Thank you for your help.
Christine B via facebook
Resolver is brilliant
Thursa L via facebook
I do wish to thank you for your assistance in my case with Europcar. I've been totally restored. You do have a great service. Thanks
Abele L via facebook
Great system, takes the effort out of claiming. I was able to obtain a repayment of amount taken from my credit card by a car rental company for disputed windscreen damage. Without Resolver I would not have taken the case to a conclusion. Thank you.
Stuart S via facebook
Wow, within 24 hrs my complaint was sorted. I had been telephoning a car rental company to complain about them taking money from my account for fuel when I had already filled the tank on returning my hire car. They were very unhelpful on the phone. So I went through Resolver and I have just been emailed to say my money is being put back into my account. Thank you so much for your help. I will be telling everybody about Resolver
Suto C via trustpilot
I had an issue with Evans Halshaw that I've been trying to resolve since August last year. Within 2 hours of opening my case file with Resolver the Dealership Principle had contacted me. It still took 2 weeks to get my cheque, but at least it's finally sorted. Would definitely recommend Resolver & would definitely use them again.
Maureen L via facebook

Hertz provides

Using Resolver, you can submit an issue about 1 service offered by Hertz. Your case will be sent to the correct person or team at Hertz and escalated at the correct times, to the correct person, if required.

Hertz Car Rental

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Hertz complaints. If your complaint is not resolved by Hertz, you can then package it up and send it to the British Vehicle Rental and Leasing Association.

Start your complaint

Want to start a complaint about Hertz?

Raise it for free via Resolver

Helping you with Hertz

How do I make a Hertz complaint using Resolver?

If you want to make a complaint about Hertz using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Hertz case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Hertz, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Hertz, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Hertz complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Hertz contact details press the button below

View Hertz complaints contact details

About

To help you get the best response from your Hertz complaint Resolver guides you through every step of the process.

To help you get the best response from your Hertz complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Hertz complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved