If you are having problems with Uber and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

3.6/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Uber.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Uber provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,923,984 users had to say

I ordered a curry through Just Eat with my local takeaway, but the Prawn Pathia was not delivered. I raised the issue through resolver and within 2 days I have a refund and a gesture of goodwill. Very impressed with the resolver service, 5 stars!
Michael S via email
Helped me with a dispute with Gregg's - great result, thank you!
Lisa G via facebook
Thanks to Resolver, since they sorted my problem with a fast food outlet, I have not had any issues
Debbie R via facebook
My KFC was horrible, but Resolver helped me get what I was due. Amazing service, will definitely use Resolver again! I've also used Resolver to get make a claim on PPI for two different accounts. They do everything!
Katie N via email
Resolver is a great service. They helped me make a complaint about customer service with KFC - and now everything is just fine!
Stuart E via email
I had an issue with Evans Halshaw that I've been trying to resolve since August last year. Within 2 hours of opening my case file with Resolver the Dealership Principle had contacted me. It still took 2 weeks to get my cheque, but at least it's finally sorted. Would definitely recommend Resolver & would definitely use them again.
Maureen L via facebook
Resolver is brilliant
Thursa L via facebook
Great facility and guidance in writing a letter of complaint that ended in a very satisfactory outcome with a private parking charge notice being cancelled. So grateful for a speedy resolution to something that should never have happened. There was no need to escalate into further action but how satisfying and supportive to know this was available and could have been used if it were needed. Highly recommend this service to anyone who needs to complaint and, like me, not so good at putting it into words and in a structured way for sending. Template was easy to follow. The results speak for themselves. Thank you.
Pauline S via facebook
Wow, within 24 hrs my complaint was sorted. I had been telephoning a car rental company to complain about them taking money from my account for fuel when I had already filled the tank on returning my hire car. They were very unhelpful on the phone. So I went through Resolver and I have just been emailed to say my money is being put back into my account. Thank you so much for your help. I will be telling everybody about Resolver
Suto C via trustpilot

Uber provides

Using Resolver, you can submit an issue about 2 services offered by Uber. Your case will be sent to the correct person or team at Uber and escalated at the correct times, to the correct person, if required.

Uber Uber Taxi

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Uber complaints.

Start your complaint

Uber Ubder Eats

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Uber complaints.

Start your complaint

Want to start a complaint about Uber?

Raise it for free via Resolver

Helping you with Uber

How do I make a Uber complaint using Resolver?

If you want to make a complaint about Uber using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Uber case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Uber, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Uber, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Uber complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Uber contact details press the button below

View Uber complaints contact details

About

To help you get the best response from your Uber complaint Resolver guides you through every step of the process.

To help you get the best response from your Uber complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Uber complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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