Taxi & Private Hire Services - Unable to pre-book
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If you're unhappy with the fare, quality of vehicle, driving or behaviour of a driver, or if you have any other issue about a taxi or minicab, you should report it immediately. You should also do the same if you believe a vehicle to be unlicensed.
Take down the vehicle's licence registration plate number and the driver's licence number. The driver's licence can be found on a white plate on the rear of the vehicle or on the inside of the passenger compartment. The licence number normally consists of 5 digits. Drivers are required to display their licence badge at all times and must present the number if asked. Also note the date and time of the incident and the location it took place, if possible.
If the problem involves a criminal act, report it to the police. In an emergency, call 999.
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Start by telling us the name of the company or organisation you have an issue with.