Car rental - Credit card fees excessive

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on resolver’s experience to date, it is becoming increasingly more common to be charged a fee for paying by credit card when renting a car. However, it is well worth paying for at least part of the cost of hire by credit card so that, in the event of something going wrong or the service not being as expected, you can claim a refund from your credit card company as well as the rental company. It can be unclear what fees will be charged to your credit card when hiring a car and you should always make sure you read the small print to ascertain what charges may be taken from your card. These typically include late return charges, damage to the car not covered by insurance and fuel surcharges. You should always make sure the car is checked over thoroughly by a member of staff on returning it to the depot as, in resolver’s experience, it can be very hard to challenge extra charges if this has not been done. Check your credit card statement carefully and if you do not agree with the charges, you should firstly check the terms and conditions of the insurance to see what you were covered for and then contact the rental company to voice your concerns and ask for an explanation. If you feel that charges for something like a new tyre are excessively high, ask to see documentation as evidence. If you are unhappy with the rental company’s response, resolver recommends you contact one of the bodies that deal with car rental disputes. If you booked your car direct with a hire company, the European Car Rental Conciliation Service (ECRCS) provides a free service to deal with Europe-wide disputes. There is also the European Consumer Centres Network which will investigate any breaches of European contract law free of charge. For UK rentals, the British Vehicle Rental and Leasing Association (BVRLA) provides free assistance with complaints about companies which adhere to its own code of conduct. resolver recommends that you submit your concern in writing to any of these organisations (see their websites for contact details) and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be extremely frustrating when you are asked to pay credit card fees, or hit with extra charger to your credit card. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. No additional information.

Find the best rights for you

We have 3,682 pages of rights advice for you covering 28,463 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Credit card fees excessive

Resolver covers the issue Credit Card Fees Excessive for 16 companies and organisations: