Car rental - Contact centre - staff unhelpful

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Based on resolver’s experience to date, rental companies do aim to provide good customer service, but they have been known to fall short on occasion. If you feel that you have not received a good enough service, resolver recommends that you firstly voice your concerns to the company, via its customer services department (see their website for contact details). If you are not satisfied with their response, you should record the names of those you spoke to, the time and date of conversations and submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to. Depending on the severity of your wait it may be possible to obtain an apology or nominal compensation.

It can be extremely frustrating when you experience a long wait for a contact centre. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

You should know

Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

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