Car rental - Contact centre - staff unhelpful

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Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on resolver’s experience to date, rental companies do aim to provide good customer service, but they have been known to fall short on occasion. If you feel that you have not received a good enough service, resolver recommends that you firstly voice your concerns to the company, via its customer services department (see their website for contact details). If you are not satisfied with their response, you should record the names of those you spoke to, the time and date of conversations and submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to. Depending on the severity of your wait it may be possible to obtain an apology or nominal compensation.

It can be extremely frustrating when you experience a long wait for a contact centre. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

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We have 3,688 pages of rights advice for you covering 28,463 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

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Helping you with Contact centre - staff unhelpful

Resolver covers the issue Contact Centre Staff Unhelpful for 16 companies and organisations: