Car rental - Long wait to return vehicle

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, it can be immensely frustrating to have to wait around for ages trying to return your vehicle at the end of a trip, but it is important that you do wait for a member of staff so that you can be there when they check the car for damage. Some companies offer an express drop off service where you can drop the keys off without needing to meet with a member of staff and this can be useful if you have a plane to catch. However, if you do decide to do this, make sure you take photos of the car exterior, its petrol gauge and its mileage in case you need to provide evidence in the event of a claim. If you are unhappy with the actions of the rental company, resolver recommends that you submit your concern in writing to their customer services department and resolver can assist you in submitting, recording and reminding you when and who to escalate to. If the wait was disproportionately long you may obtain an apology or nominal compensation, furthermore you will prevent this from happening to anyone else.

It can be extremely frustrating when you have to wait a long time to return your car. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. You should know

Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

We have 5,115 pages of rights advice for you covering 10,873 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver