Car rental - Long wait to return vehicle

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Based on resolver’s experience to date, it can be immensely frustrating to have to wait around for ages trying to return your vehicle at the end of a trip, but it is important that you do wait for a member of staff so that you can be there when they check the car for damage. Some companies offer an express drop off service where you can drop the keys off without needing to meet with a member of staff and this can be useful if you have a plane to catch. However, if you do decide to do this, make sure you take photos of the car exterior, its petrol gauge and its mileage in case you need to provide evidence in the event of a claim. If you are unhappy with the actions of the rental company, resolver recommends that you submit your concern in writing to their customer services department and resolver can assist you in submitting, recording and reminding you when and who to escalate to. If the wait was disproportionately long you may obtain an apology or nominal compensation, furthermore you will prevent this from happening to anyone else.

It can be extremely frustrating when you have to wait a long time to return your car. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

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