Car rental - Did not make aware of required documents

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Based on resolver’s experience to date, the documents you will need are your printed out voucher, the driving licence of the named driver and a credit or debit card (usually in the name of the driver). Do be aware that, whilst you can usually pay for the booking with a debit card, the company will usually require a credit card at the time of pick up. The rental company must provide ‘clear and fair information’, which means that the documents you need to produce for hiring a car should be made very clear in your terms and conditions. If you fail to bring these documents to the rental location you may well not be able to pick up your car. You may have a remedy (compensation for lost rental time) if the required documents were not clear. If you don’t think this was made clear, resolver recommends that you contact the rental company with your concerns and, if you are unhappy with their response, that you then contact one of the bodies that deal with car rental disputes. If you booked your car direct with a hire company, the European Car Rental Conciliation Service (ECRCS) provides a free service to deal with Europe-wide disputes.

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Resolver covers the issue Did Not Make Aware Of Required Documents for 16 companies and organisations: