Taxi & Private Hire Services - Refused to allow assistance dog to travel

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If you travel with an assistance dog they must be allowed into the taxi or minicab with you, unless the driver has an exemption certificate. This can be issued if they’ve got a medical condition made worse by contact with dogs.

A driver with an exemption certificate will have a yellow ‘Notice of Exemption’ notice on their vehicle windscreen.

It’s illegal to be charged extra to travel in a taxi or minicab with an assistance dog. Otherwise the driver could be fined up to £1,000.

The following types of dog can be taken with you in taxis or minicabs:

  • guide dogs trained by the Guide Dogs organisation
  • hearing dogs trained by Hearing Dogs
  • assistance dogs trained by Dogs for the Disabled, Support Dogs or Canine Partners
You should know

If you're unhappy with the fare, quality of vehicle, driving or behaviour of a driver, or if you have any other issue about a taxi or minicab, you should report it immediately. You should also do the same if you believe a vehicle to be unlicensed.

Take down the vehicle's licence registration plate number and the driver's licence number. The driver's licence can be found on a white plate on the rear of the vehicle or on the inside of the passenger compartment. The licence number normally consists of 5 digits. Drivers are required to display their licence badge at all times and must present the number if asked. Also note the date and time of the incident and the location it took place, if possible.

If the problem involves a criminal act, report it to the police. In an emergency, call 999.

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