Private parking tickets
Worried about a private parking ticket? Not sure if you should pay? We have put together this handy guide on private parking tickets for you.
Who is your issue with?
Since 2012, privately-run car parks have increasingly used parking tickets as a way of enforcing their terms and conditions. In many cases, however, a parking ticket issued by a private parking firm may seem unfair! If that’s the case, you may be able to challenge the ticket. In this guide, we will run you through your rights and explain what you can do to launch an appeal.
If you think the ticket is unfair, then you may not have to pay! You do, however, need to take action to prove the ticket was unfair – don’t just hope the ticket will disappear! If you believe that the ticket was issued unfairly, Resolver can guide you through the complaints process and help you submit your appeal for free.
If, however, you think the ticket may be legitimate, be aware that your best course of action may be to simply pay the fine.
Private parking tickets often look very similar to council parking fines. However, there is one significant difference – if your ticket was issued by the council, it will typically be called a Penalty Charge Notice. If it’s called anything different (examples include “Parking Ticket Notice”), it was most likely issued by a private parking firm.
These tickets may look practically identical to an official fixed penalty, but they’re not. They’re actually just a notice that the organisation issuing it considers you to have breached its terms and conditions, and the “fine” is actually an offer of settlement to cover damages . If in doubt, read through the entire ticket – it will say which organisation issued it. If you’re now certain the ticket was issued by a private firm, read on!
How do I know if my ticket is unfair?
Normally a car park will have signs that explain the terms and conditions for parking on the land. If you park on land clearly marked by one of these signs, you are usually seen as having accepted the terms and conditions. However, unclear or concealed signs may mean that your ticket is unfair!
In cases where the ticket includes a demand for an amount over £100, the ticket may be considered unfair. In these cases, this could be reasonable grounds for appeal if the private parking firm is an Accredited Trade Association (ATA) member. Be aware that companies may involve a debt collection agency, who may add on fees to cover the costs of reclaiming the debt from you.
Is there a time limit on when private parking firms can give me a ticket?
The short answer is yes! The Protection of Freedoms Act says that you can either expect a private parking firm to fix a notice to your car before you leave the car park and then post you a follow-up within about 2 months (they’re not allowed to send the follow-up until 28 days after the period of parking marked on the ticket, and they have to send the follow-up within the next 28 day period after this - confusing, but in practice it means you’ll receive a follow-up in the second month after the incident). If the parking firm wants to issue a ticket by post alone, they have to do it within 14 days of the incident.
Outside of the Protection of Freedoms Act, the parking firm should give you sufficient opportunity to appeal. If the parking firm sends you a ticket four months after the incident, for example, you’d most likely be able to argue that this is patently unfair.
In cases such as these, you should use Resolver to contact the parking firm and appeal the ticket. If they reject the appeal, you should contact either POPLA or IPC (depending on which ATA the firm belongs to).
When you raise a case with a parking company, they should generally reply within 7 days or so. You have a window of 28 days within which you can appeal the fine. We've had some reports of parking companies claiming they've received no contact within this 28 day period, meaning that the time limit has expired and you won't be able to make an appeal.
If you don't hear from a private parking firm, we strongly advise that you contact them via phone. We have direct contact numbers listed for most private parking firms on their company contact pages. Give them a call and request a POPLA code.
When you receive a POPLA code, you should escalate your complaint ASAP. If your case file doesn't currently give you the option to escalate, we advise that you contact the customer support team at email@example.com (quoting your case file number – e.g. RES12345 to ask that they direct you to POPLA. It's essential that you do this as soon as you receive the code, as these codes have an expiry date after which POPLA will no longer consider your appeal!
No, they’re not! It is an offence for most organisations in the private sector to clamp or remove your car without your consent. This means that the only organisations that can clamp or remove your car are ones with legal powers to do so (such as the police). There are a few exceptions, however: airports, ports and some railway car parks may still give private landholders the right to clamp or remove your vehicle.
Euro Car Parks, NCP, Britannia Parking Group, ParkingEye and Indigo Park Solutions are among the biggest private parking firms operating in the UK. Resolver can help you get your appeal to the right organisation by guiding you through the process and delivering your appeal/challenge to the right contact for free.
Try not to leave the car park without taking photos! Make certain you get photographs of any pay and display signs, where your car was parked (making certain your license plate is clearly visible), road markings, and any receipts issued by the private parking firm.
If necessary, try to find any witnesses who might be able to provide further information.
If the parking ticket was sent to your home, go back to the car park as soon as possible to gather evidence!
If you decide to appeal, it’s important to act quickly – Resolver can help you put together your appeal and guide you from start to finish.
Speak to the landowner
Private parking firms typically work for a landowner, which could be a supermarket, hospital, retailer, or similar organisation. In some circumstances, the landowner may be able to suspend your ticket.
This can be very helpful in getting incorrectly issued tickets sorted.
Contact the private parking firm
Get in touch with the firm to let them know that you’re going to formally complain and that they should suspend charges. Don’t avoid them! Private parking firms have been known to increase their charges if you don’t tackle the charges head-on.
You should never hope a ticket will disappear! Talking with the private parking firm is the first step towards successfully resolving the issue.
Check if the parking company is an accredited trade association (ATA) member
Make certain to check that the company is accredited. Companies which are not accredited by either the British Parking Association (BPA) or the International Parking Community (IPC) can’t take you to court by getting your details from the DVLA. See if the company is listed by the BPA as an accredited company on BPA website or IPC accredited companies on IPC website. If a non-ATA member sends you a ticket, contact Action Fraud.
If you live in Scotland, you may be sent a ticket if you are the registered keeper of a vehicle considered to be in breach of the terms and conditions of a private parking firm. There is, however, no law that holds you responsible for identifying the driver of the car if you were not driving it at the time it was parked. Any court action raised by the private parking firm as a result of this can be defended.
Private parking tickets appeal tool
You can raise issues with 31 companies in Private parking tickets services
Key companies include: