You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Debt Recovery Plus complaints. If your complaint is not resolved by Debt Recovery Plus, you can then package it up and send it to the POPLA.
If you want to make a complaint about Debt Recovery Plus using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
Resolver allows you to keep a record of any email correspondence sent between you and Debt Recovery Plus, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Debt Recovery Plus, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Debt Recovery Plus contact details press the button belowView Debt Recovery Plus complaints contact details
To help you get the best response from your Debt Recovery Plus complaint Resolver guides you through every step of the process.
To help you get the best response from your Debt Recovery Plus complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Debt Recovery Plus complaint.