Car rental - Car not as described
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Based on resolver’s experience to date, you rarely get exactly the model you were hoping for when renting a vehicle and, whilst a slightly different make or model is not going to ruin your trip, if you are given a 3-door runaround when you asked for a people carrier, it could cause serious problems. Rental companies are usually careful to include a clause in their terms and conditions stating that the car you have seen online or in a brochure is a guide only and that that exact make, model or colour may not be what you actually get. However, if you did ask for a people carrier and are given a 3-door runaround, then the company will be in breach of their contract with you. The car must be functionally similar to that which you specified.resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
No additional information.
Find the best rights for you
We have 3,851 pages of rights advice for you covering 6,324 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.