Car rental - Charged for service not used

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Based on resolver’s experience to date, it is well worth paying for at least part of the cost of hire by credit card so that, in the event of poor service or being charged for services you didn’t use, you can claim from your credit card company. It can be unclear what fees will be charged to your credit card when hiring a car and you should always make sure you read the small print to ascertain what charges may be taken from your card. Check your credit card statement carefully and if you do not agree with the charges, you should contact the rental company, to voice your concerns and ask for an explanation.

If you are unhappy with the rental company’s response, resolver recommends you contact one of the bodies that deal with car rental disputes. If you booked your car direct with a hire company, the European Car Rental Conciliation Service (ECRCS) provides a free service to deal with Europe-wide disputes. There is also the European Consumer Centres Network which will investigate any breaches of European contract law free of charge. For UK rentals, the British Vehicle Rental and Leasing Association (BVRLA) provides free assistance with complaints about companies which adhere to its own code of conduct. resolver recommends that you submit your concern in writing to any of these organisations (see their websites for contact details) and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Alternately you can claim back your charge for a service which you did not use from your credit card company under the Consumer Credit Act 1974 and they should take it on for you. Details of how to do this can be found on your credit card company's website.

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Resolver covers the issue Charged For Service Not Used for 16 companies and organisations: