Car rental - Charged for accident that did not occur

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Based on resolver’s experience to date, the key to this issue is to thoroughly check over the car before you take it away on collection. Do this with a member of staff and make sure they note any current scratches or dents and sign it. Take a copy with you and even take photos for extra assurance. On returning the car, get a member of staff to check the vehicle again and make sure that you both agree that there no damage has been done during your hire period. Have them sign this and again, take a copy with you. If you are charged for damage (and they often do this without informing you, so check your credit card statement regularly!), you should immediately contact the company, and produce any evidence you have gathered to support your objection. If you don’t have any luck with the rental company, you can also try claiming from your credit card company under the Consumer Credit Act 1974 and they should take it on for you. If you are unhappy with the company’s response, resolver recommends that you also contact one of the bodies that deal with car rental disputes. If you booked your car direct with a hire company, the European Car Rental Conciliation Service (ECRCS) provides a free service to deal with Europe-wide disputes. There is also the European Consumer Centres Network which will investigate any breaches of European contract law free of charge. For UK rentals, the British Vehicle Rental and Leasing Association (BVRLA) provides free assistance with complaints about companies which adhere to its own code of conduct. resolver recommends that you submit your concern in writing to any of these organisations (see their websites for contact details) and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be extremely frustrating when you didn’t have an accident but are charged for one. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. No additional information.

Find the best rights for you

We have 3,688 pages of rights advice for you covering 28,463 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Charged for accident that did not occur

Resolver covers the issue Charged For Accident That Did Not Occur for 16 companies and organisations: