Car rental - Theft from vehicle

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, being the victim of theft is stressful enough, without the added headache of the property being stolen from a car that isn’t even yours. The mandatory insurance that is usually included in your rental agreement is very unlikely to cover you for theft of personal belongings after a break-in of the vehicle. It is offered as part of the extra insurance you will have been offered by the company (often called PEC or Personal Effects Coverage) or you may have taken out your own excess insurance to cover it.

However, if you have neither of these, there are still plenty of avenues to explore. Check your travel insurance, your home insurance and with your credit card company (if you paid for at least some of the rental cost with a credit card) as it is more than likely that one of these will accept a claim. If you need assistance with this matter, resolver recommends that you submit your concern in writing to the relevant company or broker, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be extremely frustrating when your hire car is broken into and something is stolen. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email. You should know

Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.

You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.

If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.

Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.

If you do have to dispute a charge, you should always try to do it within 14 days.

We have 5,122 pages of rights advice for you covering 7,012 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver