Car rental - Late return fee

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Based on resolver’s experience to date, it can be immensely frustrating to be charged a late fee when the reasons were beyond your control. However, it is up to you to leave enough time to return your hire car at the agreed time (which should have been made clear to you on collection) and it is unlikely that late fees will be waived, however good your reasons are. Within the EU, there is a 29-minute grace period. If you return the car any time after that, a late fee, or often a full day’s rental, will be charged. If you feel you have been misled on this matter (e.g. on the due return date), resolver recommends that you contact the rental company, for an explanation and, if appropriate, a refund.

If you are unhappy with the company’s response, resolver recommends that you contact one of the bodies that deal with car rental disputes. If you booked your car direct with a hire company, the European Car Rental Conciliation Service (ECRCS) provides a free service to deal with Europe-wide disputes. There is also the European Consumer Centres Network which will investigate any breaches of European contract law free of charge. For UK rentals, the British Vehicle Rental and Leasing Association (BVRLA) provides free assistance with complaints about companies which adhere to its own code of conduct. You should however note that the car rental company does have the legal right to charge late fees, and hence obtaining them back will be very challenging. resolver recommends that you submit your concern in writing to any of these organisations (see their websites for contact details) and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

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Helping you with Late return fee

Resolver covers the issue Late Return Fee for 16 companies and organisations: