Car rental - Damage to vehicle
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It is worth noting that when you hire a car, the price usually includes insurance to cover major damage or write-offs, but you will be expected to pay an excess of around £500 to £1000. This is incredibly annoying if you have only had a minor scrape totalling £500 worth of repairs as you would end up paying the full amount. Rental companies may offer you an added excess insurance to cover this, but they charge a ridiculous amount for it. Instead, try an independent company. The included insurance rarely covers damage to wheels, tyres or the undercarriage so, again, it’s well worth considering an independent policy to cover you. Note also that your travel insurance may well include third party liability claims, so don’t end up paying twice!
If you need assistance with this, resolver recommends that you contact the rental company, for an explanation and, if appropriate, a refund. If you are unhappy with the company’s response, resolver recommends that you contact one of the bodies that deal with car rental disputes. If you booked your car direct with a hire company, the European Car Rental Conciliation Service (ECRCS) provides a free service to deal with Europe-wide disputes. There is also the European Consumer Centres Network which will investigate any breaches of European contract law free of charge. For UK rentals, the British Vehicle Rental and Leasing Association (BVRLA) provides free assistance with complaints about companies which adhere to its own code of conduct. resolver recommends that you submit your concern in writing to any of these organisations (see their websites for contact details) and resolver can assist you in submitting, recording and reminding you when and who to escalate to.
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