Car rental - Petrol tank not full

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Based on resolver’s experience to date, this is one of the most common bugbears for car renters and, whilst different fuel policies are operated by different companies, you can be pretty sure that none will seem particularly fair to the customer. In the past it was common to pick up the car with a full tank and return it with a full tank. If you returned it with anything less than a full tank, this usually resulted in a rather hefty surcharge, but at least you had some control over how much you paid for. However, it is now increasingly common to pick up a car with an empty tank and pay for the fuel up front (with inflated prices) and, as you will probably return the car with a small amount of petrol in it, you will have lost out. It is worth asking the company if you can refuse this policy – market research shows that they sometimes agree!

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