Car rental - Vehicle was unavailable
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Based on Resolver’s experience to date, it is a huge inconvenience to arrive at a car hire depot to find that they don’t have a car available for you and it can seriously impact on your onward journey. If the rental company, cannot provide you with a suitable car (similar to the one you asked for when booking), then they are in breach of their contract with you. In this eventuality, resolver recommends that you use a different company and claim any additional costs from the original rental company. If you paid by credit card, you can also try and claim from your credit card company under the Consumer Credit Act 1974.
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Car rental companies have to give clear terms and conditions, transparent pricing info, and a full explanation of their liability and waiver cover. In fact, all charges should be made clear to you upfront.
You should always take a full inventory and get the car hire company to sign off on everything – even if the company tells you it isn’t necessary.
If you decide to take out extra cover, it’s best to make sure that the cover is in the same name as the lead driver. This could avoid a number of potential pitfalls in the future.
Car hire companies should invoice you for any charges incurred. In some cases, they may debit money directly from your account – they should make efforts to notify you beforehand.
If you do have to dispute a charge, you should always try to do it within 14 days.
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