Car rental - Car did not have full tank on pick up

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Based on resolver’s experience to date, this is one of the most common bugbears for car renters and, whilst different fuel policies are operated by different companies, you can be pretty sure that none will seem particularly fair to the customer. In the past it was common to pick up the car with a full tank and return it with a full tank. If you returned it with anything less than a full tank, this usually resulted in a rather hefty surcharge, but at least you had some control over how much you paid for. However, it is now increasingly common to pick up a car with an empty tank and pay for the fuel up front (with inflated prices) and, as you will probably return the car with a small amount of petrol in it, you will have lost out. It is worth asking the company if you can refuse this policy – market research shows that they sometimes agree! Whatever you do, check the fuel policy with the company before you take the car and even take a photo of the gauge on pick up and return. If you feel that you have overpaid or been unfairly charged, resolver recommends that you submit your concern in writing to the company. If you are unhappy with the company’s response, resolver recommends that you contact one of the bodies that deal with car rental disputes. If you booked your car direct with a hire company, the European Car Rental Conciliation Service (ECRCS) provides a free service to deal with Europe-wide disputes. There is also the European Consumer Centres Network which will investigate any breaches of European contract law free of charge. For UK rentals, the British Vehicle Rental and Leasing Association (BVRLA) provides free assistance with complaints about companies which adhere to its own code of conduct. resolver recommends that you submit your concern in writing to any of these organisations (see their websites for contact details) and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

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Resolver covers the issue Car Did Not Have Full Tank On Pick Up for 16 companies and organisations: