Car rental - Car incorrect

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Based on resolver’s experience to date, you rarely get exactly the model you were hoping for when renting a vehicle and, whilst a slightly different make or model is not going to ruin your trip, if you are given a 3-door runaround when you asked for a people carrier, it could cause serious problems. Rental companies are usually careful to include a clause in their terms and conditions stating that the car you have seen online or in a brochure is a guide only and that that exact make, model or colour may not be what you actually get. However, if you did ask for a people carrier and are given a 3-door runaround, then the company will be in breach of their contract with you. The car must be functionally similar to that which you specified. If they cannot provide you with a suitable alternative, resolver recommends that you use a different company and claim any additional costs from the original rental company. If you paid by credit card, you can also try and claim from your credit card company under the Consumer Credit Act 1974.

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Helping you with Car incorrect

Resolver covers the issue Car Incorrect for 16 companies and organisations: