Received a Parking Ticket from Britannia Parking then resolver can help you can raise and manage your issue for free, to help appeal the parking ticket.

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Resolver Score

Our users say this company is OK, but there's room to improve!

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Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Britannia Parking.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Britannia Parking provides:

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Here's what some of our 2,870,652 users had to say

Just a thank you to say without you I would not have resolved my issue with Brittania Parking. I tried to challenge the fine on their website but it wouldn’t let me submit. I looked on line and found Resolver and I have just had a letter from Brittania to say they’ve dropped the charge. Thank you so much!
Ellie F via email
I received a £60 parking charge and I was given the link to Resolver by a friend. This is an excellent tool, it would seem, to fight all sorts of cases. Well done Resolver, you enabled me to keep my responses tidy & focused & moreover have now had the parking charge withdrawn. I recommend the use of Resolver & thank them for their help, as I am sure their name behind all my correspondence helped bring the matter to the right conclusion.
Colin S via facebook
We paid a parking fine in August, but since then had received several demands from the parking company, culminating in a letter from a Debt Retrieving company. Despite the fact that we sent proof of payment, we were not acknowledged. Resolver cleared this up for us in four days. Thanking them so much.
E Oscroft via email
Great facility and guidance in writing a letter of complaint that ended in a very satisfactory outcome with a private parking charge notice being cancelled. So grateful for a speedy resolution to something that should never have happened. There was no need to escalate into further action but how satisfying and supportive to know this was available and could have been used if it were needed. Highly recommend this service to anyone who needs to complaint and, like me, not so good at putting it into words and in a structured way for sending. Template was easy to follow. The results speak for themselves. Thank you.
Pauline S via facebook
We paid a parking fine in August but since then have received several demands from the Parking Company, culminating in a letter from a Debt Retrieving company. Despite the fact the we sent proof of payment, we were not acknowledged. Resolver cleared this up for us in four days. Thanking them so much.
E Oscroft via trustpilot
I had an issue with Evans Halshaw that I've been trying to resolve since August last year. Within 2 hours of opening my case file with Resolver the Dealership Principle had contacted me. It still took 2 weeks to get my cheque, but at least it's finally sorted. Would definitely recommend Resolver & would definitely use them again.
Maureen L via facebook
Resolver is brilliant
Thursa L via facebook
Wow, within 24 hrs my complaint was sorted. I had been telephoning a car rental company to complain about them taking money from my account for fuel when I had already filled the tank on returning my hire car. They were very unhelpful on the phone. So I went through Resolver and I have just been emailed to say my money is being put back into my account. Thank you so much for your help. I will be telling everybody about Resolver
Suto C via trustpilot
Great result by using Resolver. More publicity is needed to let consumers know how effective this service is. I only found out by chance about Resolver from reading about Resolver in a newspaper article. Before using the Resolver service, I tried to get the RAC to deal with my complaint but got nowhere. The complaint was about the RAC deducting my yearly breakdown insurance fee from my bank account AFTER I'd cancelled my membership. However, when I used the Resolver procedure my complaint was satisfactorily dealt with by the RAC in just a week by them refunding the whole fee. Amazing!
John W via trustpilot

Britannia Parking provides

Using Resolver, you can submit an issue about 1 service offered by Britannia Parking. Your case will be sent to the correct person or team at Britannia Parking and escalated at the correct times, to the correct person, if required.

Britannia Parking Parking Charge Notification

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Britannia Parking complaints. If your complaint is not resolved by Britannia Parking, you can then package it up and send it to the Independent Appeals Service.

Start your complaint

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Helping you with Britannia Parking

What is a Parking Fine Notice?

A PFN sounds similar to the tickets issued by councils, which are known as Penalty Charge Notifications (PCNs). However, a PFN and a PCN are not the same. But while the PCN is a fine that can be enforced debt recovery if unpaid, The PFN is actually an invoice. Although the way the PFN is often presented does not give that impression!

If you do not pay the ticket, it cannot affect your credit record and the issuers cannot send bailiffs to recover the money. If they want to force you to pay, they will need to take you to court, which is costly and time-consuming.

What they are sending you is an invoice for a breach of contract. When you drive onto private land or a car park, you enter into an unwritten contract. The issue is therefore a contractual, civil matter and not a criminal one.

Where could you receive a Parking Fine Notice?

If you have parked on private land, for example a road, car park, shopping centre, retail park or supermarket car park, then you could receive a Parking Fine Notice.

If you have paid and want to appeal

If you want to appeal your ticket but have already paid, then unfortunately it is too late. If you want to dispute the ticket, never use terms such as appeal, as you are creating legitimacy for the ticket. Instead, state that you would like to “dispute the ticket”.

Can you be clamped?

In 2012, clamping on private land was banned under the Protection of Freedom Act . In Scotland, the practice was banned in 1992. However, in Northern Ireland the right to clamp still exists.

Who is liable for the ticket?

In England and Wales, the owner is liable for the costs rather than driver of the car. Hired cars are the exception, as in the hire agreement you agree to be liable for ticket costs. In Scotland and Northern Ireland the driver is liable for the cost of the ticket.

How did they get hold of my personal details?

Accredited parking companies (members of either the British Parking Association (BPA) or the Independent Parking Committee (IPC)) are able to access your details from the DVLA.

Asked to pay at the time?

Do not pay if you are asked to pay at the time of the event. All legitimate firms will accept communications by post or email and will not expect you to pay on the spot.

What can you be charged?

The BPA recommends that any ticket should be less than £100. If you were taken to court, the firm will need to prove the costs are fair and reasonable under the Unfair Terms in Consumer Contracts Regulations 1999. It is reasonable to ask about street parking ticket charges.

Contact details

To view the Britannia Parking contact details press the button below

View Britannia Parking complaints contact details

About

Britannia Parking is a private parking firm and issues a Parking Fine Notification (PFN).  A PFN sounds similar to the tickets issued by councils, which are known as Penalty Charge Notifications (PCNs). However, a PFN and a PCN are not the same. But while the PCN is a fine that can be enforced debt recovery if unpaid, The PFN is actually an invoice. Although the way the PFN is often presented does not give that impression as it is designed to look offical and therefore you need to pay it immediately. 

What is a Parking Fine Notice

If you do not pay the ticket, it cannot affect your credit record and the issuers cannot send bailiffs to recover the money. If they want to force you to pay, they will need to take you to court, which is costly and time-consuming.  What they are sending you is an invoice for a breach of contract. When you drive onto private land or a car park, you enter into an unwritten contract. The issue is therefore a contractual, civil matter and not a criminal one.

Can I contest the ticket?

If you contest the ticket it may take some time but could save you some money.  Around 50% of parking ticket appeals are successful.  Click on Make a Complaint to find out your rights and what you need to do to contest the ticket. 

Should I appeal?

If you know that you are in the wrong, such as parked badly or saw the signs and ignored them then you should pay the ticket! If you feel that you have been treated unfairly then you should contest the ticket you have received.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

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