Maidstone Magistrates' Court and Family Court complaints
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. It is also responsible for non-devolved tribunals in Scotland and Northern Ireland. HMCTS gives people access to justice through a number of courts and tribunals.
Maidstone Magistrates' Court and Family Court covers the following areas of law:
- Domestic violence
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Maidstone Magistrates' Court and Family Court Courts and Tribunals
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Maidstone Magistrates' Court and Family Court complaints. If your complaint is not resolved by Maidstone Magistrates' Court and Family Court, you can then package it up and send it to the HMCTS (Customer Investigation).
How do I make a HMCTS complaint using Resolver?
If you want to make a complaint about HMCTS using Resolver, then the process could not be simpler. All you need to do is answer a few simple questions to identify the type of complaint you wish to make. We will then offer you our initial advice on how to proceed with the complaint. If you wish to continue with your complaint, we will help you create an email to send to HMCTS. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.
What issues can HMCTS help with?
If you wish to raise a complaint about the conduct of HMCTS, you can do so about:
- How HMCTS admin staff handled your case
- The facilities offered by HMCTS
Can I complain about the outcome of my case?
No - you cannot use Resolver to challenge a judicial decision. In this case, you should seek legal advice about how to appeal.
Is it free to make complaint to HMCTS via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
How does Resolver keep records of my HMCTS complaint?
Resolver records all your details about your HMCTS complaint in a detailed case file. We also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file.
To view the Maidstone Magistrates' Court and Family Court contact details press the button belowView Maidstone Magistrates' Court and Family Court complaints contact details
If you have a complaint about the HM Courts & Tribunals Service (HMCTS), you can raise the issue simply and effectively via Resolver
What HMCTS does - roles and responsibilities
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. It is also responsible for non-devolved tribunals in Scotland and Northern Ireland. HMCTS work with an independent judiciary to provide a fair, efficient and effective justice system.
HMCTS employs around 18,000 staff and operates from locations in England, Wales, Scotland and Northern Ireland.
A brief history of HMCTS
Her Majesty's Courts and Tribunals Service is an executive agency of the Ministry of Justice. It was created on 1 April 2011 by the merger of Her Majesty's Courts Service and the Tribunals Service.
It works from about 600 locations across the United Kingdom.