If you are having problems with Shoosmiths and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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Resolver Score

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Shoosmiths.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Shoosmiths provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,458,903 users had to say

I used RESOLVER and they resolved my problem within a week against the 5 or 6 weeks I was arguing with a retailer. Excellent and would definitely use again.
Mary K via facebook
I contacted resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook
Didn't get my delivery. Went to Resolver. Got a response very quickly. Excellent service.
Heidi V via email
The delivery guy never rang my bell! Resolver helped me get a fast response from Yodel to get my package redelivered.
Inan M via email
I had an issue with Hertz London and could not contact them direct. Resolver got involved and it got sorted.
Nancy H via facebook
I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook
Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email
Outstanding!
Fiona Price via facebook
An excellent service run by professional people
Dave Duncan via facebook

Shoosmiths provides

Using Resolver, you can submit an issue about 1 service offered by Shoosmiths. Your case will be sent to the correct person or team at Shoosmiths and escalated at the correct times, to the correct person, if required.

Shoosmiths Debt recovery services

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Shoosmiths complaints. If your complaint is not resolved by Shoosmiths, you can then package it up and send it to the Credit Services Association.

Start your complaint

Want to start a complaint about Shoosmiths?

Raise it for free via Resolver

Helping you with Shoosmiths

How do I make a Shoosmiths complaint using Resolver?

If you want to make a complaint about Shoosmiths using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Shoosmiths case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Shoosmiths, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Shoosmiths, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Shoosmiths complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Shoosmiths contact details press the button below

View Shoosmiths complaints contact details

About

To help you get the best response from your Shoosmiths complaint Resolver guides you through every step of the process.

To help you get the best response from your Shoosmiths complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Shoosmiths complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved