[NEW GYMS] Swimming Pool - Overcrowding
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You should expect a swimming pool to be a reasonably safe environment – and overcrowding can be hazardous.
If you are concerned about overcrowding at your swimming pool, you should contact a member of staff to let them know. While they may not be unable to resolve the matter immediately, your feedback may help the swimming pool improve its service.
If the matter remains unresolved and overcrowding leaves you unable to take advantage of a service you’ve paid for, you should expect either a refund of your entry fee. or, if you have an ongoing contract or membership with the swimming pool, you may be entitled to leave your contract.
If you feel your complaints have not been properly addressed, you should start a case via Resolver.
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