Windows - I want to restructure my payments

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Based on our experience to date, direct debit is the cheapest way of paying for energy, but it does not suit everyone. If you want to restructure your payments, you simply need to contact the billing or payment department of your energy supplier, and tell them how you wish to pay. Options include monthly direct debit, quarterly fixed direct debit, variable direct debit and of course you can still pay by cheque, cash, debit/credit card or standing order. In the event that you have a debt, which you are making payments for, you will have a number of options. Some suppliers like to have payment plans that pay off debts within a certain period of time, such as six months. You do not have to agree to a payment plan like this if you cannot afford it.

Resolver can help you resolve any issue arising for free quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Resolver covers the issue I Want To Restructure My Payments for 9 companies and organisations: