Windows - Not saving as much as expected

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Based on resolver's experience to date, not saving as much as expected with the Green Deal can be caused by an incorrect assessment, changes in your behaviour (rebound effect) or the works not being installed correctly. This can pose a problem for you, as the 'Golden Rule' of the Green Deal is that you should not be 'paying out' for the cost of the improvements as the energy savings from the improvements should pay for them.

As soon as you notice that this is the case you should raise the issue with the energy company (assuming the work is completed) and then a formal complaint can be created. This should be done in writing to the Customer Services department of your Green Deal Provider (details can be found on your Energy Performance Certificate). If your Green Deal provider is unable to resolve your issue then you will be able to escalate, as a last resort, to the Ombudsman. They will act as an independent arbitrator to rule on any dispute between you and your provider.

Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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Resolver covers the issue Not Saving As Much As Expected for 9 companies and organisations: