[NEW GYMS] Changing rooms - Shower area
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You should expect a clean and safe environment – and it is the gym’s responsibility to keep it so.
If you are unhappy with the cleanliness of any part of your gym, you should tell a member of staff as soon as possible. They should take reasonable steps to address the problem.
If you feel your complaints have not been properly addressed, you should start a case via Resolver.
If the matter has still not been resolved to your satisfaction after an extended period of time, you may be within your rights to leave your contract with the gym. Gyms are obliged to provide their services to a reasonable degree of care and skill – and cleanliness is part of a good service.
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