Based on resolver’s experience to date, if you have bought an extended warranty that lasts more than a year, you are perfectly entitled to cancel it and can nearly always expect to receive a full or partial refund.
If you bought it less than 45 days ago and have not made a claim, you can cancel and request a full refund. If it was more than 45 days since the purchase or you have made a claim, you can still cancel the warranty and ask for a partial refund. Very occasionally the warranty will state that no refund will be given if a claim has already been made.
If your warranty provider refuses to cancel your policy and refund you some or all of the cost, resolver recommends that you ask for their complaints procedure and follow it accordingly. Resolver can assist you in submitting, recording and reminding you when and who to escalate to.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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