[NEW GYMS] Swimming Pool - Cleanliness
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You should expect your swimming pool to be clean and safe – and it is the management team’s responsibility to keep it so.
If you are unhappy with the cleanliness of any part of your swimming pool, you should tell a member of staff as soon as possible. They should take reasonable steps to address the problem.
If the matter has still not been resolved to your satisfaction after an extended period of time, you may be within your rights to leave your contract with the swimming pool. Swimming pools are obliged to provide their services to a reasonable degree of care and skill – and cleanliness is part of a good service.
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