[NEW GYMS] Customer Service and Membership - Payment issue

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Your membership should not change significantly in price mid-contract, and the gym or centre has an obligation to try and notify you of any changes. If prices do change, you may be able to cancel your contract without penalty.

If you’re having financial issues that are preventing you from paying for your membership, you should contact the management team to let them know. They should work with you to try and figure out a way forward. They are allowed to ask for proof that your circumstances have changed (for example, that you’ve lost your job or moved away).

If you’ve encountered problems with your direct debit where payments have been taken that don’t match up with what was agreed in the contract (i.e. double payments), you’re entitled to an immediate refund according to the terms of the Direct Debit Guarantee.

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