[NEW GYMS] Customer Service and Membership - Payment issue
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Your membership should not change significantly in price mid-contract, and the gym or centre has an obligation to try and notify you of any changes. If prices do change, you may be able to cancel your contract without penalty.
If you’re having financial issues that are preventing you from paying for your membership, you should contact the management team to let them know. They should work with you to try and figure out a way forward. They are allowed to ask for proof that your circumstances have changed (for example, that you’ve lost your job or moved away).
If you’ve encountered problems with your direct debit where payments have been taken that don’t match up with what was agreed in the contract (i.e. double payments), you’re entitled to an immediate refund according to the terms of the Direct Debit Guarantee.
We have 5,122 pages of rights advice for you covering 7,012 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.