[NEW GYMS] Customer Service and Membership - Payment issue

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Your membership should not change significantly in price mid-contract, and the gym or centre has an obligation to try and notify you of any changes. If prices do change, you may be able to cancel your contract without penalty.

If you’re having financial issues that are preventing you from paying for your membership, you should contact the management team to let them know. They should work with you to try and figure out a way forward. They are allowed to ask for proof that your circumstances have changed (for example, that you’ve lost your job or moved away).

If you’ve encountered problems with your direct debit where payments have been taken that don’t match up with what was agreed in the contract (i.e. double payments), you’re entitled to an immediate refund according to the terms of the Direct Debit Guarantee.

We have 5,148 pages of rights advice for you covering 6,933 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Payment issue

Resolver covers the issue Payment Issue for 100 companies and organisations:

a  b  c  d  e  f  g  h  i   j   k  l  m  n  o  p  q   r  s  t  u   v  w  x   y   z