Based on resolver’s experience to date, waiting in for an installer to turn up can be tiresome… and if they turn up late it can be infuriating. You may be able to claim some compensation or a ‘good will’ payment from your window provider. Contact your window provider and obtain an address for their customer services, and write giving clear details of your case - such as what happened, when, and why you are complaining. You should make it clear that you expect compensation and an apology for the conduct of the installer. Resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. It can be an inconvenience when an engineer turns up late.
Resolver can help you to deal with any issues arising quickly, without hassle and for free! As a first step we can help you write your complaint. Click the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your insurer, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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