How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about Air China customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

Room 3560, South Wing
Heathrow Airport-Terminal 3
Middlesex
TW6 1LT

Phone number: 020 8745 4624

Please check with your phone provider if you are unsure about how much a call will cost.

Email Air China

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Air China provides 32 services

You can raise complaints about Air China for
  • Flights - departure Croatia
  • Flights - departure Cyprus
  • Flights - departure Czech Republic
  • Flights - departure Denmark
  • Flights - departure Estonia
  • Flights - departure Greece
  • Flights - departure Iceland
  • Flights - departure Ireland
  • Flights - departure Latvia
  • Flights - departure Lithuania
  • Flights - departure Luxembourg
  • Flights - departure Malta
  • Flights - departure Portugal
  • Flights - departure Romania
  • Flights - departure Slovakia
  • Flights - departure Slovenia
  • Flights - departure Spain
  • Flights - departure Sweden
  • Flights - departure UK
  • Flights - departure non-EU
  • Flights - departure Austria
  • Flights - departure Belgium
  • Flights - departure Bulgaria
  • Flights - departure France
  • Flights - departure Hungary
  • Flights - departure Poland
  • Flights - departure Switzerland
  • Flights - departure Finland
  • Flights - departure Germany
  • Flights - departure Italy
  • Flights - departure The Netherlands
  • Flights - departure Norway

You can use the Resolver system to help make every stage of the complaint process easier.

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Air China.

Want to start a complaint about Air China?

Raise it for free via Resolver

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved