How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

How to complain about Alitalia customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Contact details

Head Office address

PO Box 564 
Hounslow 
TW3 9PQ 

Phone number: 020 8814 7700

Please check with your phone provider if you are unsure about how much a call will cost.

Email Alitalia

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Alitalia provides 32 services

You can raise complaints about Alitalia for
  • Flights - departure Italy
  • Flights - departure UK
  • Flights - departure non-EU
  • Flights - departure Cyprus
  • Flights - departure Czech Republic
  • Flights - departure Greece
  • Flights - departure Austria
  • Flights - departure Malta
  • Flights - departure Spain
  • Flights - departure Belgium
  • Flights - departure France
  • Flights - departure Romania
  • Flights - departure The Netherlands
  • Flights - departure Germany
  • Flights - departure Switzerland
  • Flights - departure Bulgaria
  • Flights - departure Croatia
  • Flights - departure Denmark
  • Flights - departure Estonia
  • Flights - departure Finland
  • Flights - departure Hungary
  • Flights - departure Iceland
  • Flights - departure Ireland
  • Flights - departure Latvia
  • Flights - departure Lithuania
  • Flights - departure Luxembourg
  • Flights - departure Norway
  • Flights - departure Poland
  • Flights - departure Portugal
  • Flights - departure Slovakia
  • Flights - departure Slovenia
  • Flights - departure Sweden

You can use the Resolver system to help make every stage of the complaint process easier.

Need help complaining?

Resolver is a totally free service that you can use to complain effectively.
We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact Alitalia.

Want to start a complaint about Alitalia?

Raise it for free via Resolver

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved