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First Utility
First Utility provides: Dual Fuel Electricity Gas
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by First Utility or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

First Utility complaints

MAKE A COMPLAINT

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If you are having problems with First Utility and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 3 services offered by First Utility. Your case will be sent to the correct person or team at First Utility and escalated at the correct times, to the correct person, if required.

First Utility provides: Dual Fuel Electricity Gas
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by First Utility or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

First Utility Dual Fuel

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all five levels of First Utility complaints. If your complaint is not resolved by First Utility, you can then package it up and send it to the Ombudsman Services.

Start your complaint

First Utility Electricity

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all five levels of First Utility complaints. If your complaint is not resolved by First Utility, you can then package it up and send it to the Ombudsman Services.

Start your complaint

First Utility Gas

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all five levels of First Utility complaints. If your complaint is not resolved by First Utility, you can then package it up and send it to the Ombudsman Services.

Start your complaint

Helping you with First Utility

About

First Utility is a company in the Energy sector. resolver can help guide you through every step of the process.

To help you get the best response from your First Utility complaint, resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your First Utility complaint.

Frequently Asked Questions about First Utility

How do I make a First Utility complaint using resolver?

If you want to make a complaint about First Utility in the Energy using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the First Utility complaint. If you wish to continue with your complaint, we will help you create an email to send to First Utility. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my First Utility complaint?

resolver records all your details about your First Utility complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond First Utility

Is it free to make a First Utility complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Testimonials

Thank you very much. I am very impressed with the prompt and professional manner in which you have dealt with this matter
Mick via email

Through Martin Lewis show, we thought we may have a chance to reclaim fees from our "Lords" bank account. We completed the online form via Resolver on Friday 27 January 2017. The very next morning, my bank tried to contact me, but I was a work. Returned their call on Sunday, I was a bit dubious, but the customer services chap, was spot on. He rang me back within one hour of my call to him, stating are claim had been upheld. On Monday morning, a substantial sum was put in our bank. We have never seen such professional and speedy service, ever !!! If you are considering claiming for these fees, just us Resolver, they are brilliant. Thankyou
Robert Horsfield via facebook

I hope all my friends on facebook will use the resolver tool to sort out their complaints, its free tool, so go ahead and use it , my tv was out of warranty, under sales of goods act 1979 , I got reply from the place I bought it from, that my tv will be replaced with new one . that's good news, because of resolver tool. I will always remember the resolver. Mr heer
Joe Heer via facebook

Contact Details

To view the First Utility contact details press the button below


View First Utility complaints Contact Details

Want to start a complaint about First Utility?

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MAKE A COMPLAINT

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How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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