Having problems with Metropolitan Gaming? Use Resolver to make a complaint.
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Metropolitan Gaming

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Having problems with Metropolitan Gaming? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

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Resolver is not affiliated to, linked with or otherwise endorsed by Metropolitan Gaming.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Having problems with Metropolitan Gaming? Use Resolver to make a complaint.
It’s quick, easy and (best of all) it’s free.

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Resolver is not affiliated to, linked with or otherwise endorsed by Metropolitan Gaming.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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Helping you with Metropolitan Gaming

How do I make a Metropolitan Gaming complaint using Resolver?

If you want to make a complaint about Metropolitan Gaming using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Metropolitan Gaming case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Metropolitan Gaming, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Metropolitan Gaming, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Metropolitan Gaming complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Metropolitan Gaming contact details press the button below

View Metropolitan Gaming complaints contact details

About

Metropolitan Gaming is a leading brand in the luxury and premium mass entertainment gaming sectors. We are dedicated to creating safe, fun, and memorable experiences that keep our customers coming back, time after time. Our UK venues are:< • ALEA Glasgow, Springfield Quay, Paisley Road, Glasgow G5 8NP • ALEA Nottingham, 108 Upper Parliament Street, Nottingham NG1 6LF • Empire Casino, 5-6 Leicester Square, London WC2H 7NA • Empire Poker Room, 7 Leicester Street, London WC2H 7BL • Manchester 235, The Great Northern, 2 Watson Street, Manchester M3 4LP • Metropolitan Casino Mayfair, 14 Old Park Lane, Mayfair, London, W1K 1ND • Park Lane Club London, 22 Park Lane, London W1K 1BE • The Rendezvous at the Marina, Brighton, Brighton Marina Village, Brighton, BN2 5UT • The Sportsman Casino, Old Quebec Street, London W1H 7AF> At Metropolitan Gaming we pride ourselves on our high-quality products and customer service and take your concerns very seriously. However, there may be times when you feel things have gone wrong or our service has fallen below the standard you expect. If this is the case and you wish to make a Complaint, we will do our best to try and resolve the matter as quickly as possible. Please inform us of your Complaint as soon as possible and within six months from the date of the incident.