We’re working together to resolve your issue
Shell Energy is Resolver Recognised for customer service excellence as an energy and broadband provider.
According to its own customers, Shell Energy is offering top-quality customer service when dealing with their complaints. If you are a Shell Energy customer and you have an issue, you can expect an excellent resolution and the customer care that comes with it. Resolver Recognised is our user-driven system to highlight customer service excellence across companies in all sectors. Our detailed analysis of customer feedback means only companies identified by their customers as excellent customer service providers can become Resolver Recognised. What's more, we constantly monitor performance to ensure companies remain eligible to qualify, so when you see the Resolver Recognised logo, you can be confident that you will receive excellent service should you have the cause to raise an issue.
Shell Energy works with Resolver to give you the best possible outcome for your complaint.
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What can we help with? Let us know by choosing the issue you’d like Shell Energy to take a look at.
Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Shell Energy.
We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.