Browse by Sector

in association with

Do you have an issue with is a free and independent tool for consumers to help get their issues resolved. We are not associated with provides: Online & Mail Order
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Customer Service Contact Details

Do you have an issue with is a free and independent tool for consumers to help get their issues resolved. We are not associated with
Martin 2015 headshot
As recommended by Martin Lewis, Founder of

Email customer service

Contact the right person quickly and for free via Resolver. By using our service, you will find out your consumer rights with our free guide before you take action. phone number: 0151 432 1000

Use the Resolver app to call for free. Download our free iOS or Android apps to record your call and save it to your case file. We don’t charge for this service. postal address

1st Floor, Skyways House, Speke Road
L70 1AB

How to complain about customer service

Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue.

Using Resolver you can:

  • Keep all your correspondence in one place
  • Go straight to the correct contact point within an organisation
  • Make use of a series of simple templates to help make raising your complaint as simple and quick as possible
  • Receive reminders when you get a response from a company or organisation
  • Get an automatic notification when it's appropriate to escalate your case to the next management level within a company
  • Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary

Read more about how to complain here provides 1 service

You can raise complaints about for Online & Mail Order and use the Resolver system to help make every stage of the complaint process easier.

Need help complaining?

Resolver is a totally free service that you can use to complain effectively. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. However, if you'd rather complain directly, you can use the above address to contact
Start your complaint

Tell your friends about resolver

Want to help others get their issues sorted fast or see the latest updates about how resolver can help you? Then like us on Facebook and follow us on Twitter.

Free, simple and fair resolution

74% of people choose Resolver to make sure their complaint is dealt with fairly and to get a successful resolution

See what 3 of our 580,000 users say about Resolver

Victory at last with my struggle for over 1 year with Vodafone! Can not recommend highly enough the help and support from @resolvercouk

Nicola McDonnell via twitter

With minimum fuss (about 12 weeks in total) I have just had full settlement from Thomas Cook & all by doing the bare minimum & letting Resolver do the work for me. I cannot say enough good things about this App. Thank you so much for making the whole process easy & also ending up with me getting the full 100% compensation & not paying a large chunk to a claims company.

Brett Swift via Facebook

Currys/PC World tried to fob me off when I was treated very shabbily with an order for a new cooker.I was messed about for over 10 days,then after a non-delivery tried to wriggle out of taking responsibility for it all.Thanks to Resolver I got some compensation out off them for the inconvenience of being 10 days without a cooker.Will turn to Resolver every time I want to take on the big boys>Thank you Resolver.

Barry Sherratt via Facebook
How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Screenshot 1

Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Screenshot 2

All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

Screenshot 3

What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

Screenshot 4

What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Infog image